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QA and QMS

Course Fee : 12 USD

  • Course Duration : 5 Hrs.
  • Validity : 60 Days

This course includes certification from TATA STEEL


Quality Assurance and Quality Management System is designed to address the need for timely, accurate and effective delivery of quality services. QA and QMS provide specific management functions for improving quality improvements as well as for enhancing customer satisfaction.

Course Objective

This course explains the Importance of QA and QMS, the Relationship between QA and QMS and related principles that will help you develop your understanding of various aspects of “Course Name”. The content covered in this module and the way it is delivered make it easier to understand, appreciate and inculcate ‘TQM’ in day-to-day life to improve productivity and efficiency.

Course Curriculum

By the end of this course, you will be able to understand:-

  • Objectives
  • Definition of Quality
  • Who is Dr. Kano & Three Levels of Quality
  • Mut-Be, One-Dimensional and Attractive Quality
  • Indifferent & Reverse Quality
  • QA - Definition and Comparrision with QC
  • Introduction to COQ
  • Cost related to Poor Quality
  • Looking at COQ differently
  • COPQ & Problem leading to COPQ
  • Causes of Variations and westages
  • Tracking Defects - Some Ways
  • Case Scenarios
  • Quality from Customers Viewpoint
  • Capturing customer requirement and its Fullfillment
  • Customer requirement : Important to keep in Mind
  • Customer Feedback : Some bare truth
  • Complaint handling
  • Diplying the voice of Customer
  • KPI and GI
  • Customer Requirements - Linkage with KPIs
  • Management System Chart
  • Deployment Through
  • MSC
  • QA MSC Preparations
  • QA MSC: Making
  • QA MSC: Schematic
  • QA MSC: Example - Corporate QA MSC
  • QA MSC: Important Points to Remember

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