SHAPING A DELIGHTFUL CUSTOMER EXPERIENCE

Course Fee : USD 45

Course Fee : USD 40

  • Course Duration : 8 Hours
  • Validity : 180 Days
Certificates

This course includes certification from TATA STEEL

Description

As a Sales / Customer Service associate you consistently want to deliver customer delight. In this course, the focus will be on understanding every aspect of the customer's experience, and exploring how to make a positive difference. You will learn about:
How to amaze your customers
Motivating your customers
Being responsible to your customers
Winning your customers's confidence
Delivering a lasting impact and building customer loyalty

Course Objective

1. How to amaze your customers
2. Motivating your customers
3. Being responsible to your customers
4. Winning your customers’ confidence
5. Delivering a lasting impact and building customer loyalty

Course Curriculum

  • Amazing every customer
  • Greeting your customer
  • Adapting to individual customers
  • Inspiring your customer
  • Surprising your customer
  • Being accountable to your customer
  • Being a leader
  • Winning back customers
  • Leaving a lasting impression

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