As a Sales / Customer Service associate you consistently want to deliver customer delight. In this course, the focus will be on understanding every aspect of the customer's experience, and exploring how to make a positive difference. You will learn about:
How to amaze your customers
Motivating your customers
Being responsible to your customers
Winning your customers's confidence
Delivering a lasting impact and building customer loyalty
1. How to amaze your customers
2. Motivating your customers
3. Being responsible to your customers
4. Winning your customers’ confidence
5. Delivering a lasting impact and building customer loyalty