
TQM is a perspective to improving the effectiveness and flexibilities of business as a whole. Total Quality Management is the key Management approach that ensures that organizations meet and exceed customer expectations in respect of products and services. The First-ever TQM diagnosis for The Deming Grand Prize (DGP) challenge conducted by JUSE was carried out in Tata Steel in the year 2011, and eventually, Tata Steel became the first integrated steel company in the world to win the coveted DGP on 14th November, 2012.