Policy is important in the realm of Total Quality Management. It helps organizations to set goals and establish rules that promote the quality of work performed while minimizing the risks involved over time. The policies also help organizations uphold high standards, ensuring that their products and services are of high standard.
This course explains the Importance of TQM Policy Management, the Relationship between TQM Policy Management and related principles that will help you develop your understanding of various aspects of “TQM Policy Management”. The content covered in this module and the way it is delivered make it easier to understand, appreciate and inculcate ‘Policy Management’ in day-to-day life to improve productivity and efficiency.
By the end of this course, you will be able to understand:-
* Objective
* TQM a key Enabler for Business
* Understanding Policy Management Through Dr. kano's Boat Model
* Policy Management
* Differentiating Policy Management from Daily Management
* Principle of Policy Management
* Policy Management through PDCA Cycle
* Policy Management - What & How
* Category A Strategy
* Category Strategy
* Policy Management Framework
* Business Objectives & Strategecies Example
* Deployment of Objectives / Target / Metrices Throughout the Organization
* Deployment of Objectives / Strategies - Example
* Policy Review
