Customer Orientation in Agile World

Course Fee : USD 428

Course Fee : USD 321



  • Webinar Duration : 1 Hour 30 Minutes

Description

Management is a process of engaging people, working effectively with stakeholders, and enhancing value for clients. To get the best customers in an agile world, we must understand customer orientation, customer service and customer delight.

Webinar Objective

At the end of the program, the participants will be able to:-

  • Understand customer orientation, Customer service and customer delight.
  • Adopt a consistent, professional style when dealing with customers.
  • Develop skills in engaging with customers and handling their enquiries effectively.
  • Listen effectively, ask questions and summarize to respond fully to a customer request.
  • Identify ways they can add value to customer relationships and exceed expectations.
  • Practice how to turn customer service disappointment into a positive experience.

 

Webinar Curriculum

  • Defining Customer Service
  • Handling customer enquiries
  • Establishing customer needs and responding to requests
  • Handling work-based customer requests
  • Service recovery
  • Building customer relationships
  • Complaint handling practice

 

 

  • Date: 26th Aug 2021, 27th Aug 2021
  • Time: 02:30 PM – 04:00 PM
  • Facilitator: Satish/Abhilasha
  • A TMDC Initiative

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