single-course
Communication Skills

Communication Skills

Award

This course includes certification from TATA STEEL

About course

Course Objective

By the end of this Course, You will be able to understand:

  • Successful completion of this course will increase your ability to:
  • Identify the characteristics of assertive behaviour and include them in your interactions
  • Ask directly for what you need without being aggressive
  • Confront problem behaviours successfully
  • Create equitable compromises with employees and peers
  • Hold others accountable
  • Manage conflicts to achieve productive outcomes
  • Deal with difficult people effectively

Course Curriculum

By the end of this Course, You will be able to understand:

  • Successful completion of this course will increase your ability to:
  • Identify the characteristics of assertive behaviour and include them in your interactions
  • Ask directly for what you need without being aggressive
  • Confront problem behaviours successfully
  • Create equitable compromises with employees and peers
  • Hold others accountable
  • Manage conflicts to achieve productive outcomes
  • Deal with difficult people effectively