TQM is a perspective to improving the effectiveness and flexibilities of business as a whole. Total Quality Management is the key Management approach which ensures that organizations meet and exceed customer expectation in respect of product and services. About 1000 employees of Tata Steel has already undergone this course. The First ever TQM diagnosis for The Deming Grand Prize (DGP) challenge conducted by JUSE was carried out in Tata Steel in the year 2011, and eventually Tata Steel became the first integrated steel company in the world to win the coveted DGP on 14th November, 2012.
The content covered in the module and the way it is delivered makes it easier to understand, appreciate and inculcate ‘TQM’ in day to day life to improve productivity and efficiency.
This course explains abouts the Importance of Daily management, Relationship between daily management and policy management. PDCA and SDCA cycle.