TOTAL QUALITY MANAGEMENT

The content covered in the module and the way it is delivered makes it easier to understand, appreciate and inculcate ‘TQM’ in day to day life to improve productivity and efficiency.
This course explains abouts the Importance of Daily management, Relationship between daily management and policy management. PDCA and SDCA cycle.

• TQM Overview: - To understand benefits of TQM, TQM frame work, different TQM vehicles, TQM improvement cycles and TBEM Philosophy
• Daily Management: - Importance of Daily management, Relationship between daily management and policy management. PDCA and SDCA cycle.
• 7 QC tools and other Techniques: - Understanding on ten (10) different tools used in the journey of problem solving
• TPM (Total Productive Maintenance): - Overview of TPM, Why TPM, Performance parameters of TPM, Eight (8) pillars of TPM.
• 5S and Visual Workplace Management: - 5S systemic approach to create a conducive work environment, creating continuous improvement environment by implementing visual workplace management.
• Small Group Activity (SGA): - Different employee engagement method, importance and working of SGA circle, role and responsibility of different role player.